Cancellation & Refund Policy

1. Order Cancellation

We understand that sometimes plans change. You can cancel your order under the following conditions:

1.1 Before Shipment

  • Orders can be cancelled before they are shipped.

  • To request a cancellation, email us at business@3rawn.com with your Order ID.

  • If your order has not yet been shipped, we will cancel it and issue a full refund.

1.2 After Shipment

  • Once your order has been shipped, it cannot be cancelled.

  • However, you may initiate a return after receiving the item (see Return section below).

2. Returns & Exchanges

We offer returns and exchanges on eligible products. Please read the conditions below:

2.1 Eligibility

  • Return requests must be initiated within 7 days of delivery.

  • Items must be:

    • Unused and unwashed

    • In original condition with all tags and packaging intact

    • Not part of final sale, clearance, or non-returnable items (if applicable)

2.2 How to Initiate a Return

  • Email us at business@3rawn.com with your Order ID, item details, and reason for return.

  • Once approved, we will arrange a reverse pickup through our courier partner (where available).

3. Refunds

3.1 Refund Method

  • Approved refunds will be processed to your original method of payment (e.g., Razorpay, UPI, credit/debit card).

  • In case of Cash on Delivery (COD) orders, we may ask for upi details or bank details to process the refund via NEFT/IMPS.

3.2 Processing Time

  • Refunds are typically processed within 5–7 business days after the returned item is received and inspected.

  • You will receive a confirmation email once your refund is initiated.

4. Non-Refundable Situations

We reserve the right to deny refunds or returns if:

  • The returned item does not meet our return conditions

  • The return request is raised after the return window has expired

  • The product shows signs of wear, washing, or damage

5. Exchange Policy

If you received a defective, damaged, or incorrect item, we’ll gladly replace it at no extra cost. Please notify us within 48 hours of delivery.

6. Shipping Charges

  • Original shipping fees (if any) are non-refundable unless the return is due to a mistake on our part.

  • In most cases, return shipping is free; however, we reserve the right to deduct return shipping costs from your refund in certain circumstances.

7. Need Help?

For any questions about returns, cancellations, or refunds, please contact us at:


📧 support@3rawn.com