CONTACT US

GOT QUESTIONS?

We would love to hear from you! Feel free to reach us.

Contact Policy

1. Our Commitment to Communication

At 3rawn, we value every customer. Whether you have a question, feedback, or need support, our team is here to help. This policy outlines how you can contact us and what to expect in terms of response times and support quality.

2. Ways to Contact Us

You can reach out to us using any of the following methods:

📧 Email Support

  • Email: support@3rawn.com

  • For: Order issues, returns, general queries, business inquiries

  • Availability: Monday to Saturday

  • Response Time: Within 24–48 business hours

📱 Contact Form

  • Visit our website https://3rawn.com

  • Navigate to the “Contact Us” page

  • Fill out the form with your query and order details (if applicable)

  • Response time: 24–48 business hours

📦 Order Status & Tracking

  • For order tracking, check the email/SMS sent after dispatch or log in to your account.

3. Working Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM (IST)

  • Closed on Sundays and public holidays

4. Response Commitment

We aim to respond to all inquiries within 24–48 business hours. Please allow extra time during sale periods or holidays.

5. Escalation

If your concern is not resolved within the stated timeframe, you may escalate by replying to the original email thread with “URGENT” in the subject line. It will be prioritized by our support team.

6. Feedback & Suggestions

We welcome feedback on our products, website, and customer service. You can email your suggestions to:
📩 business@3rawn.com

7. Important Notes

  • Please include your Order ID in any email related to purchases for quicker support.

  • We will never ask for sensitive payment information over email. If you receive suspicious communication, please inform us immediately.

8. Business & Collaboration Inquiries

For partnerships, collaborations, or wholesale opportunities, contact us at:
📧 business@3rawn.com
Subject: Collaboration Inquiry